FAQs

 

What are the Moet & Chandon With Love packages? 

The limited edition packages feature a bottle or magnum of romantic Moët & Chandon Rosé Impérial personalised with the phrase ‘With Love’ in gold calligraphy, housed in a custom Moët & Chandon keepsake giftbox with a large bouquet of pink and white florals hand finished, and overflowing out of the box.  

Every With Love gift, is finished with a hand-written note in gold calligraphy with your words of love and will be hand-delivered on Valentine’s Day by Moët & Chandon’s Champagne Concierge. The delivery by the Champagne Concierge is sure to be a photo moment of sheer surprise and delight by your recipient. 

What is the Champagne Concierge? 

The Moët & Chandon Champagne Concierge is inspired by the great Parisian hotels, and notion of hand crafted, elegant service. Our Champagne Concierges will be dressed the part, and will carefully hand deliver your gift with white glove service to your intended recipient. 

Our Champagne Concierge will hand deliver your gift pack to SydneyMelbourne or Auckland as a limited offer.  

Simply purchase the limited-edition packages online and enter your recipient details.  

Where is the Champagne Concierge delivering?  

Delivery will take place in Sydney to the below postcodes: 

2000 

2029 

2048 

2113 

2008 

2030 

2049 

2130 

2009 

2031 

2060 

2131 

2010 

2032 

2061 

2132 

2011 

2033 

2062 

2133 

2015 

2034 

2063 

2135 

2016 

2035 

2064 

2191 

2017 

2036 

2065 

2192 

2018 

2037 

2068 

2193 

2019 

2038 

2088 

2194 

2020 

2039 

2089 

2203 

2021 

2040 

2090 

2204 

2022 

2041 

2092 

2205 

2023 

2042 

2093 

2206 

2024 

2043 

2094 

2207 

2025 

2044 

2095 

2208 

2026 

2045 

2110 

2216 

2027 

2046 

2111 

2217 

2028 

2047 

2112 

2218 

  

Abbotsford, Alexandria, Allawah, Annandale, Arncliffe, Artarmon, Ashbury, Ashfield, Balgowah, Balgowah Heights, Balmain, Balmain East, Banksia, Banksmeadow, Bardwell Park, Bardwell Valley, Beaconsfield, Belfield, Bellevue Hill, Belmore, Ben Buckler, Beverley Park, Bexley, Bexley North, Bexley South, Birchgrove, Blenheim Road, Bondi, Bondi Beach, Bondi Junction, Boronia Park, Botany, Brighton-le-sands, Bronte, Cammeray, Campsie, Canada Bay, Canterbury, Carlton, Castlecrag, Centennial Park, Charing Cross, Chifley, Chippendale, Chiswick, Clemton Park, Clontarf, Clovelly, Clovelly West, Coogee, Cremorne, Cremorne Point, Crows Nest, Croydon, Croydon Park, Daceyville, Darling Harbour, Darling Island, Darling Point, Darlinghurst, Darlington, Dawes Point, Denistone East, Diamond Bay, Double Bay, Dover Heights, Drummoyne, Dulwich Hill, Earlwood, East Ryde, Eastgardens, Eastlakes, Edgecliff, Elizabeth Bay, Enfield South, Enmore, Erskineville, Eveleigh, Fairlight, Five Dock, Forest Lodge, Gladesville, Glebe, Golden Grove, Gore Hill, Greenwich, Haberfield, Haymarket, Henley, Hillsdale, Hunters Hill, Hunters Hill West, Huntleys Grove, Huntleys Point, Hurlstone Park, Kensington, Kings Cross, Kingsford, Kingsgrove, Kirribilli, Kogarah, Kogarah Bay, Kyeemagh, La Perouse, Lavender Bay, Leichhardt, Lewisham, Lilyfield, Little Bay, Macquarie Centre, Macquarie Park, Malabar, Manly, Manly East, Manly Vale, Maroubra, Maroubra South, Marrickville, Marrickville Metro, Marrickville South, Mascot, Matraville, Mcmahons Point, Middle Cove, Millers Point, Milsons Point, Monash Park, Monterey, Moore Park, Mosman, Naremburn, Neutral Bay, Neutral Bay Junction, Newtown, North Balgowah, North Bondi, North Ryde, North Sydney, Northbridge, Paddington, Pagewood, Parliament House, Petersham, Petersham North, Philip Bay, Point Piper, Port Botany, Potts Point, Putney, Pyrmont, Queens Park, Ramsgate, Ramsgate Beach, Randwick, Redfern, Rockdale, Rodd Point, Rose Bay, Rose Bay North, Rosebery, Rozelle, Rushcutters Bay, Russell Lea, Ryde, Seaforth, South Coogee, St Leonards, St Pauls, St Peters, Stanmore, Strathfield, Summer Hill, Surry Hills, Sydenham, Sydney, Sydney South, Tamarama, Taylor Square, Tempe, Tennyson Point, The Rocks, Turrella, Undercliffe, Vaucluse, Wareemba, Waterloo, Watsons Bay, Waverley, Waverton, Westgate, Willoughby, Willoughby North, Wolli Creek, Wollstonecraft, Woollahra, Woolloomooloo, Woolwich, Zetland 

Delivery will take place in Melbourne to the below postcodes: 

3000 

3123 

3168 

3189 

3002 

3125 

3169 

3190 

3004 

3141 

3180 

3191 

3005 

3144 

3181 

3192 

3006 

3146 

3182 

3195 

3008 

3147 

3183 

3202 

3057 

3161 

3184 

3204 

3065 

3162 

3185 

3205 

3067 

3165 

3187 

3206 

3121 

3167 

3188 

 

  

Abbotsford, Albert Park, Ashburton, Ashwood, Aspendale, Aspendale Gardens, Balaclava, Bentleigh, Bentleigh East, Braeside, Brighton East, Brunswick Burnley, Burwood, Caulfield, Caulfield North, Caulfield South, Cheltenham, Clarinda, Clayton, Clayton South, Cremorne,  Docklands, East Melbourne, Elwood, Elsternwick, Fitzroy, Glen Iris, Gardenvale, Hampton, Hampton East, Hawthorne East, Heatherton, Highett, Knoxfield, Kooyong, Malvern, McKinnon, Melbourne, Middle Park, Moorabbin, Moorabbin East, Mordialloc, Notting Hill, Oakleigh South, Ormond, Parkdale, Prahran, Richmond, Ripponlea, Sandringham, South Melbourne, South Melbourne Dc, Southbank, Southland Centre, St Kilda, St Kilda East, St Kilda West, Waterways 

What day is the Champagne Concierge delivering  

Valentine’s Day, Monday 14th February 2022.  

What time will the Champagne Concierge arrive? 

You will receive SMS communication from Moet & Chandon to advise a AM or PM delivery windowPlease expect a text message no later than 5pm on Sunday February 13thThe concierge will be delivering between 9am – 5pm on Monday 14th February.  

What if I'm not home? 

Please ensure you are home in the window delivery advised. The Champagne Concierge may attempt to re-deliver a maximum of two times on exception. On second failed delivery, the gift box and florals will be left with the champagne bottle removed. The Concierge delivery is occurring from 9am-5pm on Monday 14th February, and any subsequent deliveries will be made after this date. 

Can I choose my delivery date and time? Is the timeframe flexible? 

Our Champagne Concierge has many limited-edition packages to deliver on the day, therefore the delivery times will be allocated to your recipient. We will however do our best to accommodate any changes, but we do ask if recipients can be available during the potential delivery hours. The confirmation text will include details of who to contact should your allocated delivery time need to be altered. As your gift contains alcohol, it can’t be left unattended, and ID will be checked.  

Whose details should I put in the delivery & contact section? 

Please put the recipient's nameaddress and mobile number as the ‘Shipping Address’ in the delivery section – we will ensure the SMS sent prior to Valentine's Day mentions a surprise delivery from Moet & Chandon without giving it away.  

Please note, the email address will receive a confirmation email of your order, so if this is a surprise gift, make sure you put your own. 

Please note; the intended recipient or someone over 18 must be at the delivery address to receive the package. The package cannot be left unattended.  

How old do I need to be to purchase / receive this experience? 

Purchasers and recipients must be a minimum of 18 years of age in compliance with Australian law.  

I do not live in one of the delivery postcodes, can I still get a Moet & Chandon package 

Unfortunately, our Champagne Concierge has limited delivery times, but you can purchase Moet & Chandon Rose online from Liquorland, Firstchoice or BWS. 

How many packages are available? 

There are only 80 glamour, 20 grandeur and 1 perfect proposal package available in each city for a limited time only. The packages will be available whilst stocks last.  

I do not have a physical home or work address; can I order the Moet & Chandon champagne concierge? 

Unfortunately, our Champagne Concierge’s require a physical home or work address to deliver the gift boxes. Purchasers must provide a physical address and not a PO Box.